Student Terms

1.1You may create your own Student Account if you are 18 years of age or older. By creating it, you confirm that you are at least 18 and that you are using the Platform for yourself.

1.2If you are under 18, you cannot sign up directly. You may use the Platform only through an Agent who looks after you. That Agent must involve your parent or legal guardian in your Application and in the giving of Consent, in the way the law and the Institution require. If you are under 18 and find yourself on the sign-up page, please ask an approved Agent for help.

1.3You must not create an Account for another adult, and you must not apply in another person's name. If a friend or relative needs help, they should create their own Account or be placed by an approved Agent.

2.1You must give information that is true, accurate and complete in your profile, your Applications and your messages, and you must not leave out anything that an Institution or we would reasonably expect to know.

2.2You must upload only genuine documents that belong to you or that you are properly entitled to share. You must never alter, forge, backdate or copy a document in a way that could mislead anyone. Submitting a false or altered document is a serious breach of these Terms and may be reported to the Institution and to the relevant authorities.

2.3You give or withdraw your Consent yourself, in your own portal. You must read what the Consent covers before you give it and make sure you understand it. Your Consent allows your Personal Data and Application Documents to be shared with the Institutions you apply to, with the Agent who is helping you (if you have one), and with StudyInSG staff who check and pass on your Application, for the purpose of preparing, checking, sending and following your Application. It does not allow anyone to use your data for unrelated advertising. You can withdraw your Consent at any time in your portal, and we explain in the Privacy Policy what happens next. An Agent or any other person may not give Consent for you if you are an adult, and may not tick the Consent for you.

2.4You must tell us promptly if any information you have given changes or turns out to be wrong. This includes your name, contact details, passport, qualifications, test results, finances, immigration history and any change of mind about where you wish to study.

2.5You must respond to requests for information, documents or decisions within the time given, or within a reasonable time if none is given. Delay can cause an Application to miss a deadline, and we are not responsible for a lost place that results from a delay on your side.

2.6You must read the fee information that is shown to you. Tuition fees, application fees, deposits and other charges are set by the Institution, and whether any amount is refundable depends on the Institution's own rules and on the law. We do not decide refunds on behalf of an Institution, and we do not set those fees. Please read the Institution's offer and fee terms before you pay anything.

2.7You must not make false, duplicate or speculative Applications. You should apply only to Programs that you genuinely intend to take up if you are offered a place.

2.8You must keep e-mail addresses, phone numbers, web links and other contact details out of your messages on the Platform, so that the conversation stays in one place and everyone can see the same record.

2.9If an Agent or StudyInSG staff member tells you about a fee that they will charge you, or about a Commission they will receive, you should make sure you understand it before you decide. You are not required to pay anyone for using the Platform to follow your own Application unless you have been told about the charge first and have agreed to it.

3.1The Direct Desk is a StudyInSG service for a Student who signs up and applies directly to us without an Agent. If you signed up on your own, you are shown on the Platform as a direct Student.

3.2For a direct Student, StudyInSG staff act for you on the Platform. They help to prepare your Application, check that it is complete and that your Application Documents appear genuine, and pass your Application to the Institution. They do this on your instructions and with your Consent.

3.3Messages with you and messages with an Institution are kept in separate conversations. Staff on the Direct Desk do not share your private messages with an Institution, and do not share the Institution's messages with you, except as needed to progress your Application.

3.4The Direct Desk does not make admission or visa decisions, does not guarantee any outcome, and does not give immigration advice or legal advice. It does not accept tuition fees on behalf of an Institution unless a separate written agreement says so. You remain responsible for the accuracy of the information and documents that you supply.

3.5The Direct Desk is not free of rules. All Student responsibilities in these Terms apply to you as a direct Student, and all our checking rights apply to your Application in the same way as to an Application placed by an Agent.

4.1An Agent may add you to the Platform and prepare your Application, with your agreement. If your Agent added you, the Agent is responsible for the records the Agent keeps about you and for the advice the Agent gives you. StudyInSG is not responsible for what your Agent tells you outside the Platform.

4.2Your Agent must follow the Agent Terms, including the duties to be honest with you, to explain fees and any Commission before you decide, and never to promise an outcome. If you think your Agent has not done so, please tell us through the contact details in these Terms. We take such reports seriously.

4.3If your Agent added you and you have an adult Account of your own, you may be able to view your Application on the Platform. That view is read-only. This means you can see where your Application stands and what documents and messages relate to it, but you cannot change what your Agent has entered. If something is wrong, ask your Agent to correct it or contact us.

4.4You give or withdraw your Consent yourself, even when an Agent is helping you. An Agent cannot give Consent for you if you are an adult. If you withdraw Consent, we will tell your Agent and the Agent must act on it as the Agent Terms require.

5.1An Application normally moves through a series of steps on the Platform. It is first prepared by you, by your Agent, or by Direct Desk staff if you are a direct Student. It is then submitted for our review, checked by us, and passed to the Institution, which reviews it and makes a decision. The Platform shows the current step so that you can follow progress.

5.2You cannot submit an Application until the required information, Consent and Application Documents are in place. The checklist on the Platform shows what is still missing.

5.3When we review an Application, we look for completeness, for consistency between the information and the documents, and for signs that a document may not be genuine. Our checks use a combination of rule-based tools and review by our staff.

5.4We may return an Application to you or your Agent for correction, ask for more information or documents, delay an Application until a question is answered, or refuse to pass an Application on to an Institution. We may do so where we reasonably believe that the Application is incomplete, inaccurate, misleading, duplicated, unsafe, or contrary to these Terms or to the law. We will give reasons where it is reasonable and lawful to do so.

5.5We do not check everything. In particular, we do not verify the truth of every statement, we do not confirm your eligibility for a visa or a student pass, we do not assess your academic suitability for a Program, and we do not guarantee that a document that appears genuine to us will be accepted by an Institution or an authority.

5.6Once an Application has been passed to an Institution, the Institution may ask for further information, may change the Application status, and may make its own checks. The Institution's decision is final as far as the Platform is concerned.

6.1These Terms are a legal agreement between you and StudyInSG. They are made up of the role-specific sections at the start of this page (for your type of Account) and the common sections that follow them. Both parts apply together, and together they are called the "Terms". They apply from the moment you accept them, and for as long as you have an Account or use the Platform.

6.2You accept these Terms in either of two ways. The first is by ticking the box or selecting the button that says you agree to them, for example when you sign up or when we ask you to accept a new version. The second is by using the Platform in any way after the Terms have been made available to you. Either one is enough. When you accept, we keep a record of the version you accepted and the date and time of acceptance.

6.3There are three sets of Terms: Student Terms, Agent Terms and Institution Terms. The set that applies to you is the one for the type of Account you hold. If you hold more than one type of Account, each set applies to the Account it is for. The Privacy Policy is a separate document that applies to everyone.

6.4If you do not agree with any part of these Terms, you must not create an Account and you must stop using the Platform. If you have already created an Account, you may ask us to close it as described in the clause on suspension and ending.

6.5If you use the Platform for a business, an agency or an Institution, you confirm that you have the authority to accept these Terms for it, and the business, agency or Institution is bound by them as well as you.

6.6These Terms exist in numbered versions. The version number and effective date are shown at the top of this page. If we publish a new version, the clause on changes to these Terms explains how you will be told and when the new version applies to you.

6.7Other documents may apply to you in addition to these Terms, such as a written agreement between you and StudyInSG, or the rules of an Institution that you apply to. If there is a conflict, a written agreement signed by StudyInSG prevails over these Terms for the matters it covers, and these Terms prevail over any other document that we have not signed.

7.1In these Terms, the words below have the meanings given to them here. A word that starts with a capital letter and is not listed has its ordinary meaning in the sentence where it appears.

7.2The following definitions apply:

7.3Headings are for ease of reading only and do not change the meaning of a clause. A reference to a law includes that law as changed or replaced from time to time. The words "including" and "for example" are not limiting.

8.1You must give accurate, complete and current details when you sign up and keep them up to date. If we find that details are false, misleading or out of date, we may ask you to correct them and may limit your Account until you do.

8.2One Login belongs to one person. You must not share your Login, let another person use it, or use another person's Login. If several people in an agency or Institution need access, each person must have a separate Login, and each is responsible for his or her own use.

8.3You must keep your password private and choose one that is hard to guess. You are responsible for all activity under your Login, whether or not you carried it out yourself, unless it happened because of our failure. You must tell us at once if you suspect that your Login has been used without your permission or that your Account has been compromised.

8.4You must not create an Account for another adult, and you must not use the Platform on behalf of another person, unless these Terms allow it for your type of Account.

8.5We may suspend or restrict an Account immediately if we reasonably believe that these Terms have been broken, that the Account is not safe, that false information has been given, or that we must do so to meet a legal duty. Where it is reasonable and lawful to do so, we will tell you why.

9.1StudyInSG is an online platform that connects Students, Agents and Institutions so that applications to study in Singapore can be prepared, checked, sent and followed in one place. We also act as a checking and passing-on service between the people who prepare an Application and the Institution that decides it.

9.2We are not a government body, and we are not a visa or immigration authority. We do not issue, approve or refuse visas, student passes or any other immigration permission, and nothing on the Platform should be read as an immigration decision or as immigration advice. Decisions about visas and student passes are made only by the relevant government authorities.

9.3We are not a college, university or other Institution. We do not decide whether a Student is admitted, whether an offer is made, what conditions an offer carries, or what fees an Institution charges. Those decisions are made by the Institution alone, and we have no power to change them.

9.4When an Application passes through us, we check on a reasonable basis that it is complete, that the required Application Documents have been supplied, and that those documents appear genuine. These checks are practical, rule-based and human checks. They are not forensic examinations, they are not a certification that any document is authentic, and they do not remove the responsibility of the Student, the Agent or the Institution for their own part.

9.5We cannot and do not guarantee any outcome. This includes an offer of a place, the terms of an offer, a scholarship, a student pass, the speed of any decision, or the success of a Student's studies or career.

9.6Information on the Platform, including program descriptions, dates and fees that come from Institutions, is provided for general information. You should confirm important details directly with the Institution or the relevant authority before you make a decision that depends on them.

10.1Messages about an Application must stay on the Platform. This keeps the conversation in one place, makes it easier to see what was said, and helps protect Students from unsolicited contact.

10.2You must not put e-mail addresses, phone numbers, messaging-app handles or web links in messages on the Platform. A contact guard looks for these and may stop a message from being sent or may remove them. You must not try to avoid the guard by spelling out, splitting or disguising contact details.

10.3Messages are for the purpose of the Application only, such as asking for documents, explaining a requirement, giving an update, or answering a question. They must not be used for advertising, for pressure, or for any purpose unrelated to the Application.

10.4To keep Students and others safe, to meet legal duties, to deal with concerns raised with us and to maintain the quality of the service, StudyInSG may read and retain messages and notes on the Platform. By using messages, you accept this.

10.5We may also send you service messages, such as notices about your Account, about the status of an Application, and about changes to these Terms or the Privacy Policy. These are not marketing messages.

11.1You are responsible for your Content. You confirm that you have the right to submit it, that it is accurate, and that it does not break any law or any person's rights.

11.2You must not use the Platform to submit, send or do any of the following:

11.3You must not scrape, copy or harvest data from the Platform; reverse engineer, decompile or try to find the source code of any part of it; use bots, scripts or other automated means to access it; or run security tests, vulnerability scans or penetration tests on it, unless we have given you written permission in advance. If you find a security weakness, please report it to us and do not exploit it.

11.4You must not try to bypass or weaken any check, restriction or security feature of the Platform, including the checklist, the Consent step, the contact guard, access controls and approval steps. You must not access or try to access Accounts, files or data that are not yours.

11.5We may remove or hide Content, and may refuse to pass on an Application, if we reasonably believe that it breaks this clause. We may also report unlawful conduct to the police, to an Institution or to another authority.

12.1We use reasonable efforts to keep the Platform available and working properly, but we do not promise that it will be uninterrupted, error-free or free from delay. Problems with the internet, with devices, with our service providers and with events outside our control can affect it.

12.2We may change, add, suspend or remove features of the Platform at any time, for example to improve security, to meet legal requirements, or to make the service better. Where a change is large and affects how you use the Platform, we will try to give you notice.

12.3We may carry out planned maintenance and urgent repairs that make the Platform unavailable for a period. We will try to do planned maintenance at times of low use and to give notice of it where practical.

12.4You are responsible for your own devices, internet connection and for keeping copies of anything you cannot afford to lose. Please do not rely on the Platform as the only place where you keep your documents.

13.1Our Privacy Policy explains how we collect, use, disclose, store and protect Personal Data. It forms part of these Terms, and it is read together with the PDPA and any other law of Singapore that applies to Personal Data.

13.2Each party must handle Personal Data that it receives through the Platform lawfully, fairly and for the purpose for which it was given. This applies to Agents and Institutions as well as to us. Agents and Institutions are responsible for their own duties under data protection law in respect of the Personal Data they hold.

13.3You must tell us without delay if you become aware of a data breach, or a suspected one, that involves Personal Data obtained through the Platform. We will tell affected people and the Personal Data Protection Commission where the law requires us to, and we expect Agents and Institutions to do the same for the Personal Data they control.

13.4You must not use Personal Data that you see on the Platform for any purpose other than the one that the Student has consented to or that the law permits.

14.1Information that you receive through the Platform and that is not public, such as other people's Personal Data, Application details, internal decisions, commercial terms and security information, is confidential. You must keep it confidential, use it only for the purpose of the Platform and protect it with reasonable care.

14.2This duty does not apply to information that:

14.3This clause continues after your Account is closed and after these Terms end.

15.1The Platform, including its design, software, text, graphics, logos, trademarks, databases and other material that we provide, belongs to StudyInSG or its licensors and is protected by intellectual property laws. Nothing in these Terms transfers any ownership of it to you.

15.2We give you a limited, personal, non-exclusive, non-transferable and revocable license to use the Platform for its intended purpose and in line with these Terms for as long as your Account is open. You may not copy, sell, rent, sublicense, modify or build on the Platform or its content except as we allow in writing.

15.3You keep ownership of your own documents and other Content. We do not claim ownership of your passport, certificates, transcripts or other Application Documents.

15.4You give StudyInSG a non-exclusive, worldwide, royalty-free license to store, copy, display, check, process and transmit your Content, to the extent needed to provide and improve the Platform, to carry out your Application, to meet our legal duties and to protect our rights. This license lasts for as long as we hold the Content under the Privacy Policy, and it does not allow us to sell your Content or use it for advertising.

15.5If you give us feedback or suggestions about the Platform, we may use them freely without paying you or naming you.

16.1We may suspend or close your Account, remove Content, or stop passing on Applications, immediately and without notice if you break these Terms, if we reasonably think that you have given false information or documents, if you put others at risk, if we must do so to meet a legal duty, or if an Agent's or Institution's approval is withdrawn. Where we can reasonably do so, we will tell you why and, where appropriate, give you a chance to put matters right.

16.2We may also close an Account that has not been used for a long time, after giving reasonable notice.

16.3You may close your own Account at any time by contacting us. If you are a Student, you should ask us to withdraw any Applications that are still in progress first, as closing an Account does not cancel anything that an Institution has already received. If you are an Agent or an Institution, you must first finish or hand over the work in progress in a way that does not harm Students.

16.4When an Account is closed, the Platform stops being available to you, but the clauses of these Terms that by their nature should continue to apply, such as those on intellectual property, confidentiality, liability, indemnity and governing law, will continue.

16.5What happens to your data after an Account is closed follows our Privacy Policy, including the periods for which we keep information, the cases in which we must keep it, and your right to ask for access, correction or erasure.

17.1To the maximum extent allowed by the law of Singapore, StudyInSG is not responsible for loss or damage that results from decisions made by Institutions, Agents or government authorities; from information that users give us that turns out to be false or incomplete; from delay or failure caused by events outside our reasonable control; from your use of the Platform in a way that these Terms do not allow; or from interruptions to the Platform.

17.2To the maximum extent allowed by law, we are not liable for any indirect or consequential loss, or for loss of profit, income, opportunity, data or goodwill, however it arises, even if we were told that it might happen.

17.3To the maximum extent allowed by law, our total liability to you for all claims arising out of or connected with the Platform or these Terms in any twelve-month period is limited to [liability cap to be confirmed].

17.4Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the law of Singapore. In particular, nothing excludes or limits our liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by our negligence.

17.5Each of these limits is separate and continues to apply even if one of them is found to be unenforceable.

18.1To the extent allowed by law, you agree to indemnify StudyInSG, and to keep us indemnified, against losses, damages, costs and expenses (including reasonable legal fees) that we suffer or pay because of your breach of these Terms, your breach of any law, or a claim by a third party that arises from your Content or your conduct on the Platform.

18.2We will tell you promptly of any claim for which we ask for an indemnity and will allow you to take part in dealing with it, as far as that is reasonable. We may take steps to protect our position while you do so.

18.3This clause does not apply to a loss that is caused by our own breach, negligence or willful misconduct.

19.1If you are unhappy with the Platform or with something we have done, please tell us first. You can raise a concern by writing to the contact address at the end of these Terms or by using the contact option in the Platform. Please give your name, the e-mail address on your Account, a description of what happened and what you would like us to do.

19.2We will acknowledge a concern promptly and aim to give you a considered answer within 30 days. If we need more time or information, we will tell you why and when you can expect an answer.

19.3If you are not satisfied with our answer, you may ask for it to be reviewed by a more senior person at StudyInSG, who was not involved in the first decision. If the matter is still not settled, the parties will try in good faith to resolve it through mediation before starting court proceedings, unless an urgent court order is needed.

19.4A concern about an Institution's decision, such as a refusal of admission or a refund, should be raised with that Institution under its own process. We will help by passing on information where we properly can.

19.5You can also raise a concern about how Personal Data is handled with the Personal Data Protection Commission of Singapore (the PDPC), as explained in the Privacy Policy.

20.1These Terms, and any dispute or claim that arises out of or in connection with them or the Platform, are governed by the laws of Singapore.

20.2The courts of Singapore have exclusive jurisdiction over any such dispute or claim, and each party submits to those courts. This does not stop either party from asking any court for urgent relief, and does not stop us from taking steps to enforce a judgment in another place.

20.3Nothing in these Terms removes any right that you have under a mandatory law, including any consumer protection right that cannot be excluded by agreement.

21.1We may change these Terms from time to time, for example to reflect changes in the law, in the Platform or in the way we work. Each new version has a new version number and a new effective date.

21.2We will tell you about a change through a notice in the Platform and, where we hold your e-mail address, by e-mail. For a major change we will give you reasonable notice before it takes effect, except where a change must be made sooner to meet a legal duty or to protect security.

21.3If you keep using the Platform after a new version takes effect, you accept the new version. If you do not agree with it, you must stop using the Platform and may close your Account.

21.4If a change affects your rights in a significant way, for example in how we use your Personal Data or in what you are allowed to do, we will ask you to accept the new version again, and you may be unable to continue until you have done so. The earlier version stays on record for the period in which it applied to you.

22.1These Terms, together with the Privacy Policy and any written agreement you have signed with StudyInSG, are the whole agreement between you and us about the Platform. They replace earlier discussions and understandings about it.

22.2If any part of these Terms is found to be invalid, illegal or unenforceable, that part will be limited or removed to the smallest extent necessary, and the rest of the Terms will continue.

22.3If we do not enforce a right or a clause straight away, or if we delay in doing so, that does not mean we have given it up. A waiver is effective only if it is given in writing.

22.4You may not transfer your rights or duties under these Terms to anyone else without our written consent. We may transfer ours to a company that takes over all or part of our business, or that acquires the Platform, as long as your rights under these Terms and the Privacy Policy are respected.

22.5We may give you notice by e-mail to the address on your Account or by a notice in the Platform. A notice is treated as received when it is sent or posted. You may give notice to us at the contact details below.

22.6We are not liable for delay or failure to carry out our duties if it is caused by an event beyond our reasonable control, including natural disaster, epidemic, war, terrorism, strike, power or internet failure, failure of a third-party service, or action by a government.

22.7Nobody who is not a party to these Terms has any right to enforce them under the Contracts (Rights of Third Parties) Act 2001 of Singapore, except for a successor or permitted assign of ours.

23.1If you have a question about these Terms, or want to raise a concern, please write to us at [contact e-mail to be confirmed] or by post at [registered business address to be confirmed].